Please be aware of shipping delays while we take measures to navigate COVID-19
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    COVID-19 UPDATE:

    Returns:

    Due to continued concerns about the coronavirus, you can be assured the return window is extended to JULY 1, 2020 for all purchases made between February 1, 2020 and April 30, 2020.

    Delivery:

    Free Shipping is available on all purchases of $65.00 or more. Delays with Canada Post delivery may impact the estimated due date on your parcel.

     

    Shipping, Return and Refund Policy

    Shipping

    To return your product, you should mail your product to Sixsox Inc. PO Box 20009 Carrville PO Concord ON L4K 0C0

    You are responsible for paying for your own shipping costs for returning your item(s).

    Depending on where you live, the time it may take for your exchanged product to reach you can vary.

    If you are shipping an item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

     

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@sixsox.com and send your item to: Sixsox Inc. PO Box 20009 Carrville PO Concord ON L4K 0C0

     

    Returns

    Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it in. Exceptions made in some unique circumstances.

    To complete your return, we require a receipt, order # or proof of purchase.

     

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund claim.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days.

     

    Late or missing refunds

    If you haven’t received a refund on time, first double check your banking statement.

    Contact your credit card company or bank; it may take some time before your refund is officially posted.

    If you’ve done all of this and you still have not received your refund, please contact us at help@sixsox.com.

     

    Final Sale items

    Only regular priced and sale items may be refunded, unfortunately Final Sale items cannot be refunded.

     

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit will be e-mailed to you.

    If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to them, we will send a refund to the original purchaser.